Effortless Ticket Management for Customer Support
Simplify ticket creation, streamline allocation, and track progress effortlessly with our powerful software solution. Empower customers to submit tickets effortlessly, facilitate smooth communication, and ensure efficient resolution.
Customer Help Desk Features
Ticket Creation
Customer will have the ability to create a ticket by providing essential information such as ticket header, type, & more.
Ticket Re-activation
Ability to reopen a ticket that has been resolved or closed, as long as they provide a valid reason for doing so.
Ticket Allocation
Ability to assign a customer-raised ticket to a specific user within the organization by selecting the department, user.
Ticket Tracking
Track ticket lifecycle from raised to statuses like Withdrawn, In-Progress, and Closed, ensuring transparency.
Ticket Closure
Effortlessly close resolved tickets, indicating successful resolution and streamlining workflow management in the ticketing system.
Instant Messaging
Facilitating seamless communication through real-time chat, promoting collaboration and productivity.
